Orders, shipping and support

Helloskin creates Australian skincare, tools and routine systems designed to feel simple, effective and easy to keep using. The range covers peptide skincare, hydration, glow support, cleansing, exfoliation tools and at-home device routines.

Many Helloskin tools and skincare products suit a wide range of routines, but every face and body is different. Check the product directions, patch test first, and pause if your skin feels uncomfortable. If you are unsure, email support before buying.

Yes. Start with one new product or tool at a time so you can see how it fits. For skincare, use the lighter texture first, then richer products. For tools, follow the product instructions and avoid overdoing multiple exfoliating steps at once.

Yes. Patch testing is smart for any new skincare product, active serum or exfoliating tool. Test a small area first, wait to see how your skin feels, then introduce the product slowly.

Email support@helloskin.com.au with your name, order number if you have one, and a short note about what you need. Photos are helpful for order issues or product questions.

Australian standard shipping is free on orders over $80. Orders under $80 are $8 for standard shipping. Express options appear at checkout if you want your Helloskin order sooner.

Most orders placed before 2:30pm AEST/AEDT are packed the same business day from Australia. Once your parcel is on the way, you will receive tracking details by email.

International shipping may be available depending on your location and checkout eligibility. If your country appears at checkout, you can place an order in the normal way. Shipping costs and delivery timeframes will show before payment.

When your order is dispatched, you will receive a tracking email. If you cannot find it, email support with your name and order number so we can help locate the parcel details.

If a parcel is returned because of an incorrect address or missed collection, a re-delivery fee may apply. Once the parcel is back with us, the team will contact you to confirm the shipping details and next steps.

Helloskin offers a 30-day return window. Email support@helloskin.com.au with your order number and the team will guide you through the next steps.

Helloskin offers a 30-day money-back window on eligible products. If something is not right, contact support with your order number so the team can review the best next step.

Contact us as quickly as possible at support@helloskin.com.au. If the order has not been packed or dispatched, the team will do their best to help. Once an order has shipped, it may need to follow the return process.

Email support as soon as possible with your order number, a description of the issue and clear photos if relevant. The team will review and help with the right next step.

Once a refund is approved and processed, the timing depends on your bank or payment provider. If you have not received a refund after the expected processing window, contact support and we can help check the order status.

You can pay with major cards and supported express payment options at checkout. Pay-later options such as Afterpay, Zip or Klarna may appear depending on your location and checkout eligibility.

When a free gift promotion is active, eligible orders over $80 will show the gift offer in the cart or checkout flow. If you cannot see a gift option, the promotion may not be active for that product, cart or time period.

Discount codes can have limits, expiry dates, product exclusions or minimum cart values. Check the code spelling first, then email support if you believe the code should apply.

You can usually check out without creating an account. Creating or logging into an account can make it easier to view order history and manage customer details.